Privacy Policy

Last updated: April 2026

1. Information We Collect

We collect information you provide when setting up your account (business name, contact details, service menu) and information generated through call handling (call recordings, transcripts, booking details, messages).

2. How We Use Your Information

We use your information to provide our AI receptionist service, including answering calls, booking appointments, and sending notifications. We do not sell your data to third parties.

3. Data Storage

All data is processed and stored on servers located in Sydney, Australia. We use industry-standard encryption for data in transit and at rest.

4. Data Retention

Call logs and transcripts are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

5. Third-Party Services

We use Twilio for telephony services and Azure/cloud providers for AI processing. These services are bound by their own privacy policies and data processing agreements.

6. Your Rights

Under Australian Privacy Principles (APPs), you have the right to access, correct, and delete your personal information. Contact us at hello@yuliphone.com to exercise these rights.

7. Contact

For privacy-related enquiries, contact our Privacy Officer at hello@yuliphone.com.